Session Timings

If your quote has 'disappeared', then this normally happens because you have left your quote inactive for a period of time (greater than 20 minutes), and the on-line session timer has timed out. For example if you have gone to lunch and you had not saved your quote before you stopped working on it, then when you return from lunch your un-saved quote will be gone. 

5 minutes prior to timing out, the system automatically warns you, so you can simply click the 'refresh session' button to automatically re-set the timer and you can continue. If you are away from the computer (of course then you won't see this message) and the inactivity is longer than 20 minutes, the virtual memory gets cleared out. 

In theory you could work for hours on the site without timing out, provided you don't have any periods of inactivity longer than 20 minutes. If you do have inactivity, the computer assumes that you are no longer in need of the information, and it clears the memory so that more memory space is made available for other new users.

To avoid possibly losing any work that you may have done, you will simply need to create a log-in account (if you have not already done so), and then save your quote. 

Once your quote is saved to the online database, each time you click the 'Apply Changes' button when in a cabinet form, the changes are automatically saved.